Outlook 2016 Essentials

Learners will be able to use Outlook to enhance professional correspondence, create calendars, and schedule appointments. Participants will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations including sending email for marketing campaigns, planning staff meetings, and assigning action items from those meetings.
Module One: Manage the Outlook Environment for Productivity

Customize Settings
• Customize reply messages
• Change text formats for all outgoing messages
• Customize the Navigation Pane
• Configure reviews
• Manage multiple accounts
• Add an account

Print and Save Information
• Print message, calendar, contact, or task information
• Save message attachments
• Preview attachments
• Save messages in alternate formats
• Export messages to a data file

Perform Search Operations in Outlook
• Create new search folders
• Search for items in messages, tasks, contacts, or calendars
• Search by using advanced find; search by folder

Module Two: Manage Messages

Configure Mail Settings
• Set fonts for new messages and responses
• Create, assign, and modify signatures
• Create and manage rules
• Create automatic replies
• Create messages by using Quick Parts
• Configure Junk Email and Clutter settings

Create Messages
• Create a message
• Add or remove message attachments
• Add cc and bcc to messages
• Add tracking and voting options
• Forward and reply to messages
• Request a delivery or read receipt
• Redirect replies
• Flag outgoing messages for follow up, importance, and sensitivity
• Recall a message

Format a Message
• Format text
• Insert hyperlinks
• Apply themes and styles
• Insert messages
• Add a signature to specific messages

Organize and Manage Messages
• Sort messages
• Move messages between folders
• Add new local folders
• Apply categories
• Clean up messages
• Mark a message as read or unread
• Flag received messages, ignore messages
• Sort messages by conversation
• Delete messages
• Automate repetitive tasks by using Quick Steps
• Configure basic Auto Archive settings
• Delegate access

Module Three: Manage Schedules

Create and Manage Calendars
• Create and add calendars
• Adjust viewing details for calendars
• Modify calendar time zones
• Delete calendars
• Set calendar work times
• Manage multiple calendars
• Manage calendar groups
• Display multiple calendars
• Share calendars

Create Appointments, Meetings, and Events
• Create calendar items
• Create recurring calendar items
• Cancel calendar items
• Create calendar items from messages
• Set calendar item times
• Set up meetings by using the scheduling assistant
• Set free or busy status for calendar items
• Schedule resources
• Set up meeting location by using Room Finder

Organize and Manage Appointments, Meetings, and Events
• Set calendar item importance
• Forward calendar items
• Configure reminders
• Add participants
• Respond to invitations
• Update individual or recurring calendar items
• Share meeting notes
• Categorize calendar items

Create and Manage Notes and Tasks
• Create and manage tasks
• Create and organize notes

Module Four: Manage Contacts and Groups

Create and Manage Contacts
• Create a new contact
• Delete contacts
• Import contacts from external sources
• Edit contact information
• Attach an image to a contact
• Add tags to contacts
• Share contacts
• Create and manage address books

Create and Manage Contact Groups
• Create new contact groups
• Add contacts to existing contact groups
• Add notes to a contact group
• Update contacts within contact groups
• Delete contact groups
• Delete contact group members