Outlook 2010 Expert

Your participants will learn how to use the advanced features of Outlook 2010. This workshop is designed to go beyond a basic understanding and to explore the more advanced features of Outlook 2010 in a practical way. This workshop incorporates a hands-on approach to learning. They will get a chance to practice some of the advanced features right on a computer.
In this workshop, we’ll cover some of the more advanced tasks in Outlook 2010, like managing automatic content and working with contact groups. You’re participants will learn how to use the Microsoft Word elements in your E-mails. This course explains some of the advanced e-mail, calendar, and task commands, as well as the Notes feature.

Course Outline

Module One: Getting Started
• Housekeeping Items
• The Parking Lot
• Workshop Objectives
• Pre-Assignment
• Action Plans and Evaluation Forms

Module Two: Working with the Outlook Environment
• Setting Options
• Viewing Message Information
• Using the People Pane
• Using List View (show/hide fields)
• Module Two: Review Questions

Module Three: Printing
• Printing Attachments
• Printing Calendars
• Printing Multiple Messages
• Printing Multiple Contact Records
• Printing Tasks
• Printing Multiple Notes
• Module Three: Review Questions

Module Four: Working with Quick Steps
• Creating a Quick Step
• Performing a Quick Step
• Editing a Quick Step
• Deleting a Quick Step
• Duplicating a Quick Step
• Resetting a Quick Step to Default Settings
• Module Four: Review Questions

Module Five: Working with Messages
• Attaching an Outlook Item
• Inserting a Hyperlink
• Saving Message Attachments
• Saving a Message in Another Format
• Ignoring a Conversation
• Module Five: Review Questions

Module Six: Manipulating Message Properties and Options
• The Message Properties Window
• Showing or Hiding From or BCC Fields
• Specifying a Sending Account
• Specifying a Sent Item Folder
• Setting Message Delivery Options
• Setting Permissions
• Module Six: Review Questions

Module Seven: Formatting Messages
• Using Styles
• Using Themes
• Using Paste Special
• Formatting Graphics
• Module Seven: Review Questions

Module Eight: Managing Automatic Content
• Managing Signatures
• Setting Theme and Font for New HTML Messages
• Setting Theme and Font for All HTML Messages
• Setting Reply and Forward Options
• Setting the Default Font
• Module Eight: Review Questions

Module Nine: Working with the Calendar, Appointments, and Meetings
• Printing Appointment Details
• Forwarding an Appointment
• Using the Scheduler
• Cancelling a Meeting or Invitation
• Proposing a New Time for a Meeting
• Changing the Calendar Color
• Displaying or Hiding Calendars
• Module Nine: Review Questions

Module Ten: Working with Contacts and Contact Groups
• Modifying a Business Card
• Forwarding a Contact
• Creating a Contact Group
• Managing Contact Group Members
• Sending an Email or a Message Invitation to a Contact Group
• Forwarding a Contact Group
• Viewing Group Properties
• Module Ten: Review Questions

Module Eleven: Working with Tasks and the Journal
• Managing Task Details
• Sending a Status Report
• Moving or Copying a Task to Another Folder
• Accept or Decline a Task Assignment
• Save Current Task View
• Automatically Record Entries and Files
• Editing a Journal Entry
• Module Eleven: Review Questions

Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot