Outlook 2010 Essentials

Your participants will learn how to use the basic features of Outlook 2010. This workshop is designed to teach you a basic understanding of Outlook 2010 in a practical way. This workshop incorporates a hands-on approach to learning. They will get a chance to practice some of the basic features right on a computer.
Outlook 2010 is a powerful e-mail application. However, it does much more than that to help you stay organized. With contacts, calendars, and tasks, Outlook can help your participants manage every aspect of their life.

Course Outline

Module One: Getting Started
• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Opening and Closing Outlook
• Opening Outlook
• Understanding the Interface
• Using Backstage View
• Setting up an E-mail Account
• Viewing Your Inbox
• Closing Outlook

Module Three: Working with E-mail
• Sending and Receiving Mail
• Viewing an E-mail
• Replying To or Forwarding an E-mail
• Deleting an E-mail
• Ignoring E-mail
• Using Quick Steps

Module Four: Creating a New E-mail
• Creating an E-mail
• Addressing an E-mail
• Creating the Body
• Attaching a File
• Sending the Message

Module Five: Managing E-mail
• Marking an Item as Read or Unread
• Printing a Message
• Creating Folders
• Moving Messages to Folders
• Renaming, Moving, and Deleting Folders

Module Six: Managing Junk Mail
• About the Junk Mail Filter
• Enabling Junk Mail Filtering
• Enabling the Phishing Filter
• Modifying Safe and Blocked Senders Lists
• Marking a Message as Junk or Not Junk

Module Seven: Outlook’s Organization Tools
• Creating a Basic Rule
• Creating an Advanced Rule
• Using Categories
• Flagging an Item for Follow-Up
• Viewing Favorite Folders

Module Eight: Searching for Items
• Understanding Search Folders
• Setting Up and Using Search Folders
• Using Instant Search
• Using Advanced Search
• Using Contact Search

Module Nine: An Introduction to the Calendar
• Getting Started
• Creating an Appointment
• Changing Your Calendar View
• Editing an Appointment
• Managing Reminders

Module Ten: An Introduction to Tasks
• Getting Started
• Creating a New Task
• Editing a Task
• Updating Task Status
• Basic Task Views

Module Eleven: An Introduction to Contacts
• Getting Started
• Creating a New Contact
• Editing a Contact
• Organizing Contacts
• Basic Contact Views

Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations