Business Etiquette

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake”, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.
Have you ever been in a situation where:
• You met someone important and had no idea what to say or do?
• You spilled soup all over yourself at an important business event?
• You showed up at an important meeting under or overdressed?

Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

Course Outline:

Module One: Getting Started
• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Understanding Etiquette
• Etiquette Defined
• The Importance of Business Etiquette

Module Three: Networking for Success
• Creating an Effective Introduction
• Making a Great First Impression
• Minimizing Nervousness
• Using Business Cards Effectively
• Remembering Names

Module Four: The Meet and Greet
• The Three-Step Process
• The Four Levels of Conversation

Module Five: The Dining in Style
• Understanding Your Place Setting
• Using Your Napkin
• Eating Your Meal
• Sticky Situations and Possible Solutions

Module Six: Eating Out
• Ordering in a Restaurant
• About Alcoholic Beverages
• Paying the Bill
• Tipping

Module Seven: Business Email Etiquette
• Addressing Your Message
• Grammar and Acronyms
• Top 5 Technology Tips

Module Eight: Telephone Etiquette
• Developing an Appropriate Greeting
• Dealing with Voicemail
• Cell phone Do’s and Don’ts

Module Nine: The Written Letter
• Thank You Notes
• Formal Letters
• Informal Letters

Module Ten: Dressing for Success
• The Meaning of Colors
• Interpreting Common Dress Codes
• Deciding What to Wear

Module Eleven: International Etiquette
• General Rules
• Important Points
• Preparation Tips

Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations


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While this is an extensive list of our training topics, we are qualified to train your team in many other soft skill areas your company has a need. Together, we can make a plan for your training program.

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